Privacy Policy

2.1 Information You Provide

• Contact information (name, phone number, email address)

• Care network member information (family members, advocates)

• Care preferences and service requests

• Feedback and communications with our support team

2.2 Automatically Collected Information

• Text message metadata (timestamps, delivery confirmations)

• Service usage patterns and preferences

• Technical information (device type, operating system)

2.3 Information from Healthcare Providers

• Provider network affiliations

• Service capabilities and specialties

• Insurance network participation

3.1 Primary Services

• Connecting you with appropriate healthcare service providers

• Facilitating communication between you and providers

• Managing your care coordination network

• Providing customer support

3.2 Service Improvement

• Analyzing usage patterns to improve our Services

• Developing new features and capabilities

• Ensuring quality of provider network

3.3 Legal and Safety

• Complying with applicable laws and regulations

• Protecting the safety and security of our users

• Preventing fraud and abuse

4.1 With Your Consent We only share your personal information with healthcare providers after receiving your explicit consent via text message confirmation.

4.2 Service Providers We may share information with trusted service providers who assist in operating our platform, subject to confidentiality agreements.

4.3 Legal Requirements We may disclose information when required by law, legal process, or to protect the rights, property, or safety of CareAligns, our users, or others.

4.4 Business Transfers In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

4.5 All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5.1 Security Measures We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.2 Encryption Personal information is encrypted both in transit and at rest using industry-standard encryption protocols.

5.3 Access Controls Access to personal information is limited to authorized personnel who need such access to perform their job functions.

We retain your personal information only as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7.1 Access and Correction You may request access to your personal information and request corrections by texting "INFO" or contacting customer support.

7.2 Deletion You may request deletion of your personal information by texting "DELETE ACCOUNT" or contacting customer support.

7.3 Consent Withdrawal You may withdraw consent for information sharing at any time by texting "REVOKE CONSENT."

7.4 Communication Preferences You may opt out of non-essential communications by texting "STOP" or following unsubscribe instructions.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

We may update this Privacy Policy from time to time. We will notify you of material changes via text message or email.